FAQs
1. How can I return or exchange my order?
We support reasonable returns and exchanges for defective or mismatched items. Please contact our 24-hour customer service via email or phone within the valid after-sales period, and we will guide you through the return process quickly.
2. Are the clothes true to size?
All our women’s tops and dresses follow standard sizing rules. Each product page is equipped with a detailed size chart. We recommend checking the size data carefully before purchasing to get the most suitable fit.
3. How soon will my order be shipped out?
All orders will be processed and dispatched from our UK warehouse within 24 hours after successful payment. No long waiting time, ensuring fast and efficient delivery.
4. How should I care for my MOTIMO clothes?
Our apparel is made of high-quality fabrics. We suggest hand washing or gentle machine washing with cold water, avoiding high-temperature ironing and bleaching, which can effectively extend the service life of the clothes and maintain the original shape and color.
5. Is my payment information safe on your website?
Absolutely safe. Our website adopts secure encryption technology to protect all payment and personal information. We will never disclose your private data to any third party, ensuring a safe shopping experience.
6. Can I modify or cancel my order after payment?
You can apply for order modification or cancellation if your package has not been shipped. Please contact our 24/7 customer support as soon as possible, and we will handle your request promptly.