Privacy Policy

Effective Date: 2026
MOTIMO (“we”, “us”, or “our”) respects and protects the personal privacy of all customers and website visitors. This Privacy Policy complies with the UK GDPR and the Data Protection Act 2018, explaining how we collect, use, store, protect and disclose your personal information when you shop on our official website. By accessing and using our website, you fully agree to the terms of this Privacy Policy.

1. Information We Collect

We only collect necessary personal data to complete order processing and provide better customer service:
  • Personal Identification Information: Your name, email address, contact phone number, and delivery address (including postcode) when you place an order or contact customer service.
  • Transaction Information: Order records, purchase history, and payment status. We do not collect or store your complete credit card or payment password information.
  • Website Data: Basic browsing data such as device type, IP address, and page browsing records, collected through cookies to optimize website experience.

2. How We Use Your Information

All collected information is used for legitimate and necessary business purposes only:
  • To process, confirm, pack and ship your orders smoothly
  • To send order updates, shipping tracking information and after-sales notifications
  • To reply to your consultation, after-sales and refund requests
  • To optimize website functions, product display and overall shopping experience
  • To comply with legal and regulatory obligations

3. Information Protection & Security

We adopt advanced data encryption technology and secure server systems to protect your personal and transaction data. We implement strict internal management rules to prevent unauthorized access, disclosure, leakage or misuse of your information. Your personal data is safely stored and will only be accessed by designated staff for service purposes.

4. Information Sharing & Disclosure

We will never sell, rent or trade your personal information to third parties for commercial purposes.
We only share your necessary data in the following situations:
  • Share delivery information with logistics providers to complete parcel delivery
  • Share necessary payment data with official payment channels for transaction verification
  • Disclose data when required by UK laws, government regulations or legal procedures

5. Cookies Policy

Our website uses cookies to record user browsing preferences, remember your access settings, and provide a smoother and personalized shopping experience. You can adjust your browser settings to refuse cookies at any time, but this may affect part of the website functions.

6. Data Retention Period

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including completing order services, after-sales processing, and complying with legal retention requirements. After the retention period expires, we will safely delete or anonymize your information.

7. Your Rights

As a user, you have the right to view, correct, update and request deletion of your personal data stored by us. You can also withdraw your data consent at any time. If you need to exercise your data rights, please contact our customer service team via official contact methods.

8. Policy Updates

We reserve the right to update this Privacy Policy irregularly to adapt to business adjustments and legal updates. The updated policy will be posted on the official website with the latest effective date. Continued use of the website after updates means you accept the new policy terms.

9. Contact Us

If you have any questions, suggestions or disputes regarding this Privacy Policy or your personal data protection, please contact us:
Brand Name: MOTIMO
Email: qirt4528@outlook.com
Phone: 01637 880261
Address: 15 VALLEY VIEW GROVE, BRADFORD, ENGLAND, BD2 4NR
MOTIMO