Terms of Service

Effective Date: 2026
These Terms of Service (“Terms”) govern your access to and use of the MOTIMO website, services, and all product purchases. By browsing, accessing, or placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. General Rules

MOTIMO is a UK-based women’s fashion brand located at 15 VALLEY VIEW GROVE, BRADFORD, ENGLAND, BD2 4NR. We reserve the right to update, modify, or adjust these Terms at any time without prior notice. Any changes will take effect immediately upon posting on the official website. Your continued use of our website after updates constitutes acceptance of the revised Terms.

2. Eligibility to Purchase

You must be at least 18 years of age or have the consent of a legal guardian to place orders on our website. You agree to provide true, accurate, and complete personal and delivery information during checkout. We reserve the right to cancel or refuse any order at our discretion for security, policy violation, or abnormal order behavior.

3. Product Information & Pricing

All products displayed on our website are women’s fashion tops and dresses. We strive to ensure that all product descriptions, sizes, images, and details are accurate. However, slight color differences may occur due to different screen displays, which do not belong to product quality issues.
All prices shown on the website are final prices. We reserve the right to adjust product prices according to market updates or promotional activities. All promotional offers are valid only within the specified activity period and while stocks last.

4. Payment Terms

You agree to pay the full amount for your ordered products, including product fees and applicable shipping fees. We support secure online payment methods. All payment transactions are encrypted and protected. Once an order is successfully paid, no unauthorized chargeback or arbitrary cancellation is allowed without valid reasons.

5. Shipping & Delivery Terms

All orders are shipped from our UK warehouse. Our standard shipping rules are as follows:
  • Free shipping for all orders over $59
  • A flat shipping fee of $7.99 for orders under $59
  • Door-to-door delivery within 5–7 working days after dispatch
Delivery delays caused by bad weather, logistics peak seasons, or customer incorrect address information are not within our liability scope.

6. Return & Refund Rules

All return and refund behaviors must comply with our official Return & Refund Policy. Customers enjoy a 30-day return window after delivery. Only unused, unwashed, and intact products with original tags can be accepted for return. Different return reasons correspond to different shipping fee liability standards.

7. Intellectual Property Rights

All content on the MOTIMO website, including but not limited to logos, texts, pictures, videos, product designs, and layout styles, belongs to MOTIMO and is protected by intellectual property laws. No user may copy, reproduce, distribute, or use our content for commercial purposes without our written authorization.

8. Prohibited Behaviors

When using our website, you agree not to:
  • Engage in illegal, fraudulent, or improper trading behaviors
  • Attack, interfere with, or destroy the normal operation of our website system
  • Maliciously place bulk orders, false orders, or frequent invalid returns
  • Infringe the legal rights and interests of MOTIMO or other customers
We have the right to suspend or terminate your order service and refuse subsequent purchases if you violate the above rules.

9. Privacy Protection

Your personal information collection, use, and protection strictly comply with our Privacy Policy and UK GDPR regulations. By using our website, you agree to our data processing rules. We will never sell or leak your private information to third parties without legal basis.

10. Limitation of Liability

MOTIMO is only responsible for product quality problems and service faults caused by us. We shall not be liable for any direct or indirect losses caused by customer’s improper wearing, wrong size selection, man-made damage, or objective logistics delays.

11. Governing Law

These Terms shall be governed by the laws of the United Kingdom. Any disputes arising from website use and order transactions shall be resolved through friendly negotiation first; if negotiation fails, they shall be settled in accordance with local legal procedures in the United Kingdom.

12. Contact Information

If you have any questions about these Terms of Service, please contact our 24-hour customer support team:
Brand Name: MOTIMO
Email: qirt4528@outlook.com
Phone: 01637 880261
Address: 15 VALLEY VIEW GROVE, BRADFORD, ENGLAND, BD2 4NR
MOTIMO